U Facilities Info Hub

This training will review green cleaning and our current steps toward improving our chemical safety in U Facilities. Contact training@fm.utah.edu with any questions.

Learners will discover how to safely operate and clean an Aqueous Ozone Portable Caddy. Contact training@fm.utah.edu with any questions.

Learners will discover how to perform weekly maintenance on an aqueous ozone portable caddy. Contact training@fm.utah.edu with any questions.

Learners will discover how to safely operate a wall mounted aqueous ozone dispenser. Contact training@fm.utah.edu with any questions.

The purpose of the NFPA 70E (2024 edition) is to provide a standard for safety-related work practices for the construction, maintenance, operation and demolition of electrical systems in the workplace. This awareness-level course introduces qualified electrical or skilled craft workers to the formal requirements of the NFPA 70E standard (2024 edition). The content can also be used as refresher training for workers already familiar with the NFPA 70E requirements or for workers who need to become aware of the newer particular compliance requirements of the NFPA 70E (2024 edition). This course is not designed to train workers into the electrical craft. Completing this lesson does not designate an employee as either a qualified, or unqualified, electrical worker. Open Sesame Course, contact Jessica Umina @ jessica.umina@fm.utah.edu with questions

Back pain is one of the leading causes of not only workplace injury, but general industry as well. It afflicts nearly 2/3 of the current workforce and is one of the most common reasons for missed work. This safety course covers how your back works, causes of back pain, safe lifting and sitting and prevention and relief. This covers the orientation training necessary to satisfy the OSHA compliance related to back safety, sitting and lifting objects in the workplace.

Contact training@fm.utah.edu with any questions.

Contact training@fm.utah.edu with any questions.

Learners will discover how to be safe around bloodborne pathogens, or possible bloodborne pathogens. This will not certify them to clean up bloodborne pathogens. Contact training@fm.utah.edu with any questions.

Managers will learn how to navigate individual learning pages, search for available courses for enrollment, manage course approvals, set up system alerts, and generate reports. Contact training@fm.utah.edu with any questions.

Millions of messages are sent through email daily. Do you know what your messages say about you? Learn strategic etiquette for your communications that can impact your overall results. Using application exercises, rich multimedia and Enspark’s signature Reality Check process, this course will give you the foundation you need to be effective in your email messages.

Learners will discover how to operate a wall mounted chemical dispenser safely. Contact training@fm.utah.edu with any questions.

Learners will tune in to a recorded live session of the CMS Familiarization Workshop with U Facilities. Questions can be directed to Chuck Masoka and Kim Collard. Contact training@fm.utah.edu with any questions.

Prepare to work in cold conditions by increasing your awareness of the signs and symptoms of cold stress, which includes hypothermia and frostbite. In this course, we'll review the most common forms of cold stress so you can easily identify them. In particular, you'll learn the signs and symptoms of hypothermia, frostbite, trench foot, and chilblains. You'll also learn about safe work practices to prevent cold stresses and discover how to respond in the event of a cold injury. Upon successful completion of this course, you'll know the different forms of cold stress as well as how to prevent and treat them.

Do you ever find yourself feeling unsure or intimidated when faced with a dissatisfied customer? Skilled communication is the key, especially when it comes to handling complaints. In this course, you’ll assess your ability to listen to a customer with a complaint. You’ll learn to avoid common pitfalls of verbal communication and recognize the value of staying upbeat. Finally, you’ll discover tips for maintaining positive nonverbal communication, even in challenging situations. After this course, you’ll be ready to handle any customer complaint with ease and professionalism.

Learners will discover how to identify a confined space, recognize the hazards in a confined space, who is permitted to enter confined spaces, and when and how to enter a confined space. Contact training@fm.utah.edu with any questions.

Building trust in your customers is an essential part of doing business and establishing customer loyalty. In this course, you'll learn the 3 keys to earning a customer's trust. You’ll learn how to satisfy your customers, develop a real human relationship with them, and resolve difficult situations to maintain and deepen the relationships. As you continue to work at your customer relationships using these methods, you will eventually earn your customers' trust. This interactive course module is part of our Customer Relationship series, which covers the 5 cornerstones of customer relations. The 15-minute interactive course includes short videos, engaging exercises, and downloadable resources for a complete learning experience. Open Sesame Course, contact Jessica Umina @ jessica.umina@fm.utah.edu with questions.

Our Customer Service for Field Service Technicians course provides best practices and tips on delivering quality customer service. In this course, we will explain why providing great customer service is as important to your job as your technical skills. We will also talk about customer expectations regarding professionalism, product knowledge, communication, responsiveness and more, as well as how to meet and exceed those expectations when you're on service calls.

This course includes a video presentation, downloadable supplementary material for future reference and a post-assessment test to review your knowledge.

Discover 3 effective strategies to build a cooperative and productive leadership team that serves as a model for the rest of your organization. You will learn how to build a solid working relationship with your fellow team members, create and maintain a shared vision for the project or organization, and set up clear procedures to meet objectives. Along with these key strategies, you will pick up 10 helpful tips that will assist your team in communicating, planning and acting more effectively. This course features engaging audio narration, a printable notepad and a final quiz to test your understanding of the material. Each section of the course can be printed for convenient reference and review.

Developing Your Culture: Cross-Cultural Considerations - 01. What is Culture? is a course designed to help you better understand the idea of culture and how it plays a part in your workplace. In this course, we define both workplace culture and culture as a broader term, and discuss how you can create a space where people from all cultures can thrive. Learning about other cultures takes patience, understanding and respect. We talk about why it's important to learn about various cultures in this video.

Part of our Developing Your Culture series, this course delivers useful tips and advice through a short video and additional student materials for easy referencing.

Developing Your Culture: Cross-Cultural Considerations - 02. What's Your Culture? is an engaging and interactive course that takes you through a series of personal questions to help you better understand your own culture. These questions include topics such as family, where you live, where you work, how you spend your time, which religious, racial, political, or recreational groups you may belong to, and more. Through these questions, we hope you'll start to understand your own culture so that you may better understand the cultures of those around you. This course is part of our wider Developing Your Culture series, delivering useful information through an interactive video and downloadable student materials.

This course, Developing Your Culture: Cross-Cultural Considerations - Workplace Basics, is designed to help you engage respectfully and successfully with people of any culture, whether they are new coworkers, vendors, or partnering companies. Creating a workplace where people of all cultures feel safe and respected is extremely important. In this course, we discuss how you can do just that by being more aware, accepting, flexible, and willing to communicate in a positive and respectful manner. This elearning course is part of our Developing Your Culture series of useful videos that will help you foster better relationships with the people around you. This video course includes downloadable student materials and a short exam so you can test your knowledge.

Contact training@fm.utah.edu with any questions.

This Program is for all U Facilities employees needing to drive vehicles and/or utility carts on University business as part of their job. Learners will receive Defensive Driving instructions and guidelines for safe operations.

Learners will discover how to safely operate Hand and Power tools. Contact training@fm.utah.edu with any questions.

The words hazard and risk are sometimes used interchangeably, but there are significant differences between the two. Understanding this difference helps you to identify hazards and focus on reducing risk effectively. In this video toolbox talk, those differences are illustrated quickly and simply.

Workplace heat illnesses are on the rise year after year. In this video toolbox talk, we provide practical tips to prevent heat illnesses, recognize signs and symptoms, and take action to ensure heat illnesses do not become a medical emergency.

Provide support and avoid conflict by being approachable and contactable. Have mechanisms in place to deal with conflicts of interest if they arise. Understand each other's needs and work together to solve problems. Be flexible with systems and procedures. Encourage initiative and give praise to others.

The Incident Pyramid, also known as Heinrich's Pyramid, is a simple illustration that explains the relationship between near misses, minor injuries, and major injuries/fatalities. In this video toolbox talk, we look at the incident pyramid and how it applies to workplace safety today.

In this course, you will learn how to use the key features of Microsoft Excel that make it such an essential tool for data analytics. Using the data analysis and visualization features native to Excel, you will be able to extract maximum value from the information your organization collects. you'll begin with the fundamentals then dive into all you need to understand about spreadsheets, from layout to applications. you'll gain crucial skills in a variety of concepts, including exploring formulas, cleaning data and identifying data attributes. After finishing this course, you'll know how to analyze data using Excel and tackle complicated criteria. you'll master how to use Excel charts to depict data, relationships and potential outcomes, as well as be able to use the what-if functionality of the Analysis ToolPak add-in that comes with Excel.

This course is an overview of the Kronos system to support any Spanish speaking employees in Facilities. Specifically, for employees clocking in and out for their shifts daily. (17 minute course).

Drive your organization's future success by knowing how to build an effective internal succession plan that continually produces strong leadership candidates. In this course, you will learn the 7 strategies needed to grow your base of up-and-coming leaders. A short self-assessment helps you understand your business's strengths and shortfalls in this area, and you will learn what it takes to introduce a succession plan that actually works.

This is for U Facilities Employees operating State Vehicles on campus walkways.

Focusing on pallet jack safety, this course reviews the hazards of operating pallet jacks incorrectly and explains the proper method for safely operating this machinery. To begin, You'll learn about the key components and differences between electric and manual pallet jacks. You'll then explore the potential hazards of operating pallet jacks and gain helpful tips on how to prevent such accidents. You'll learn the correct methods for operating pallet jacks and how to correctly load, unload, and transport palletized loads so as to avoid injury and property damage. This introductory course features clear and easy-to-understand instructions to enhance your understanding of pallet jack safety.

Contact training@fm.utah.edu with any questions.

Business writing is key to communication in your professional life. With time intensive workdays, it is important to ensure that your business communication is short but succinct. In this lesson, you will learn specific tips and tricks to effective business writing to polish your business communication. Open Sesame Course, contact Jessica Umina @ jessica.umina@fm.utah.edu with questions.

Project Management SWOT is a course to assist project managers and teams to give their projects a better chance of success by implementing a powerful strategic planning technique known as a SWOT analysis. It is especially helpful if you have an objective, a decision or question you want to answer or when your business seeks to gain a competitive advantage over rivals. Once this course is completed you will have learned that a SWOT analysis consists of knowing your project’s Strengths, Weaknesses, Opportunities and Threats. This useful tool will help you determine the internal and external factors affecting your project or business and clarify your project’s purpose and execution.

Learners will discover the recycling process as Custodians for the University of Utah U Facilities Department. Available in English, Spanish, French, Nepali, and Russian languages. Contact training@fm.utah.edu with any questions.

Consider the impact of your behavior on bystanders. If you see something at odds with your values or policies, don’t wait to see if someone is upset, challenge it immediately. Support your colleagues if you witness harassment, bullying or other inappropriate behavior.

Managers will learn to set up automatic emails from Bridge with reports regarding employee progress in multiple Bridge courses. Contact training@fm.utah.edu with any questions.

Facilities Time Clock Swipe.

Contact training@fm.utah.edu with any questions.

Avoid wasting time and ensure your team works together effectively by leveraging the information and strategies outlined in this Team Problem Solving course. You'll learn how to promote collaboration between members your team and how to manage team interactions. You'll examine a standard process for ensuring your team works together to solve problems. You'll also discover how to develop and implement solutions, monitor progress and track results. This course features a narrated slideshow that walks you through learning concepts and objectives in detail for a user-friendly learning experience. It includes quizzes for assessment and downloadable student resources such as diagrams, analyses, checklists and plans.

Successfully transition into your new role as leader by learning how to recognize and tackle the many responsibilities and challenges that come with leading a team. In this course, we'll review the soft and hard skills associated with managers and leaders. Then, you will learn the 4 steps you need to take to transition out of the role of individual contributor and into the role of a leader who sees the big picture and empowers employees.

This 40-minute interactive module allows you to input information from your current work environment to generate responses that are relevant and helpful. It includes engaging audio narration, quizzes and a final test for a complete learning experience.

This course will cover common hazards, soil classifications, soil mechanics, types of collapses, protection systems, safe work practices, and what to do in case of an emergency. Contact training@fm.utah.edu with any questions.

This course is for U Facilities staff working with upright vacuums on a regular basis. This course covers maintenance and troubleshooting steps.

Are you looking to leverage new technology to boost productivity at work? Would you like to learn how to optimise your business processes to become more efficient? Do you need help to scale your business to improve ROI? If so, this is the course for you!

In the business world today, generative AI has seen advances that could mean great things for small and large businesses. This new technology uses neural networks to engage in human-like behaviors, which could benefit companies like yours looking to scale their operations while reducing costs. With the correct implementation, you can expect to see reduced time for your workers to complete tasks, while also boosting customer satisfaction. Considering that a study showed almost 90% of companies believe AI is important in achieving revenue growth, increased operational efficiency, and improved customer experience, it is imperative your business follows the trend.

We will delve into the transformative power of generative AI and its immense potential to elevate your company's productivity to new heights. We begin by understanding the core concepts of generative AI and how it can be strategically implemented to drive innovation and efficiency within your organization. Next, we explore the vital distinction between growth and scaling, equipping you with the knowledge to make well-informed decisions that will fuel your business expansion. Moreover, we address the critical aspect of maximizing revenue while minimizing costs, and presenting effective strategies to achieve sustainable financial success.

This UShop course is specifically for U Facilities Employees. It will walk you through how to set up your default settings to purchase Brady supplies.

Contact training@fm.utah.edu with any questions.

Learners will discover how to clean up vomit and diarrhea safely. Contact training@fm.utah.edu with any questions.

Learners will discover the process for Waste and Recycling removal on University of Utah Campus. They will learn how they contribute to make our Recycling Program successful. Contact training@fm.utah.edu with any questions.

This training program will give U Facilities First Responders the skills necessary to shut off water fixtures in case of an emergency.